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Privacy Policy

Last updated: July 28, 2025

1. Introduction

PlayerSnap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Digital Asset Management platform designed for sports organizations.

By using PlayerSnap, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Organization details (team name, league affiliation, role)
  • Account credentials and profile information
  • Professional address and photo
  • Communication preferences

Certain information is required to provide our services effectively. If you choose not to provide this necessary information, we may not be able to deliver our platform features to you. We'll always clearly indicate which information is required.

2.2 Media Content

Our platform processes sports media content including:

  • Photographs and videos of sporting events
  • Player and team imagery
  • Event documentation and highlights
  • Metadata associated with media files

2.3 AI Processing Data

Our AI systems may process:

  • Facial recognition data for player identification
  • Object detection for sports equipment and venues
  • Text recognition for jersey numbers and signage
  • Content categorization and tagging information

3. How We Use Your Information

Personal data refers to any information that can identify you as an individual, either directly or indirectly. This includes identifiers like your name, email address, organization details, and other information that relates to your identity.

We process your personal data electronically through our secure systems and use it exclusively for providing our services to you and improving our platform.

3.1 Service Provision

  • Providing and maintaining our platform
  • Processing and organizing your media content
  • Enabling AI-powered tagging and categorization
  • Facilitating content distribution and sharing
  • Managing user accounts and permissions

3.2 AI and Machine Learning

  • Training and improving our AI recognition systems
  • Automatically tagging players, teams, and events
  • Generating content recommendations
  • Analyzing usage patterns to enhance features

3.3 Communication

  • Sending service updates and notifications
  • Providing customer support
  • Responding to inquiries and feedback
  • Sharing institutional information about PlayerSnap

3.4 Analytics and Improvement

  • Analyzing platform performance and usage
  • Identifying and fixing technical issues
  • Developing new features and capabilities
  • Conducting research and development

3.5 Additional Purposes

We may also use your information for:

  • Responding to your feedback and support requests
  • Sharing important updates about our platform and services
  • Conducting research to improve our AI capabilities
  • Providing information about new features and platform enhancements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

  • Cloud storage and hosting services
  • AI and machine learning processing
  • Database providers and web hosting services
  • Customer support and communication
  • Analytics and monitoring services

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security threats
  • Respond to lawful requests from authorities

4.3 Service Partners

We may share your data with trusted service partners who help us provide our platform, such as cloud storage providers and AI processing services. These partners are carefully selected and bound by strict agreements to protect your data and use it only for the specific services they provide to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Data classification policies
  • Restricted access to personal data for communicated purposes only
  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with industry-standard security
  • Firewall protection to prevent unauthorized access
  • Permanent monitoring of system access
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and AI capabilities

Media content may be retained according to your organization's subscription plan and retention policies. When there is no specific legal requirement, data will be stored only for the minimum period necessary for the purposes that motivated their collection, after which they will be eliminated.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, commonly used, and machine-readable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing
  • Withdrawal: Withdraw consent for data processing

We take your privacy rights seriously and will handle all requests carefully. For security reasons, we may need to verify your identity before processing certain requests. While we aim to respond quickly, some requests may take up to one month to process, especially if they involve complex legal requirements.

If you're not satisfied with how we handle your privacy request, you have the right to contact your local data protection authority.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Other appropriate safeguards as required by law

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Cookies and Tracking Technologies

We collect some information about how you use our website to improve your experience. This includes data stored in cookies about your navigation preferences. You can disable cookies in your browser settings at any time, and this won't affect your ability to use our website.

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

11. Third-Party Services

Our platform may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying in-app notifications

Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: contacto@playersnap.io

14. Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.